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Our most frequently asked questions should give you a quick solution to most queries

General Questions about Bubi Bear 

Is this store secure?
Yes - We have many customers that are happy with our products.
Also we are hosted on Shopify, the biggest and most reliable ecommerce platform on the planet.
We process the payments using Paypal most secure payment gateway on the planet. They give you ( and give us) security against fraud.

How much is shipping?
We offer free worldwide shipping.

How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 15- 60 (Business Days)

Can I have a tracking number?
Yes, you can! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.

I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking number  notice.

Product Related Questions 

Animal Pillow and Toys 

What makes a good stuffed animal?
Opt for stuffed animals with embroidered eyes and check to make sure that there are no loose parts before you give the toy to baby. Good quality stuffed animals will withstand even the most rambunctious toddler games
Can stuffed animals help with anxiety?
A recent study from UV University Amsterdam suggests that touching a stuffed animal, especially among those who have low self-esteem, helps to relieve existential angst. The study also suggested touch is a means of increasing social connectedness among people during periods of anxiety
Baby Elephant Pillow

How to clean elephant pillow?
The elephant is machine washable, but we would recommend cleaning it yourself to retain its construction. Wash with cold soapy water, then hang it on the line in the sun to dry. Leave it for a day or two to ensure this cuddle elephant pillow dries out completely.

Baby Accessories

Knitted Swaddle baby sleep sack

Are swaddle sacks safe for newborns?
Both swaddles and sleep sacks can be safely used with babies to keep them cozy and warm as long as you follow the guidelines. Swaddling is generally best for infants under two months of age, while sleep sacks are a great blanket alternative for little ones in toddlerhood
When should babies stop wearing sleep sacks?
There's no set age that you have to stop using one. It usually isn't a hard transition; it just takes some time for them to learn to keep a blanket on.
If you have any questions that are not on this FAQ page, please email us at bubibearshop@gmail.com where all inquiries will be answered within 1-2  business days.