Our most frequently asked questions should give you a quick solution to most queries
General Questions about Bubi Bear
Is this store secure?
Yes - We have many customers that are happy with our products.
Also we are hosted on Shopify, the biggest and most reliable ecommerce platform on the planet.
We process the payments using Paypal most secure payment gateway on the planet. They give you ( and give us) security against fraud.
How much is shipping?
We offer free worldwide shipping.
How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 15- 60 (Business Days)
Can I have a tracking number?
Yes, you can! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking number notice.
Product Related Questions
Animal Pillow and Toys
How to clean elephant pillow?
The elephant is machine washable, but we would recommend cleaning it yourself to retain its construction. Wash with cold soapy water, then hang it on the line in the sun to dry. Leave it for a day or two to ensure this cuddle elephant pillow dries out completely.
Baby Accessories
Knitted Swaddle baby sleep sack